Private feedback after your visit
Your visit, in your words.
Even well-run offices miss things patients notice. Honest feedback helps us improve and will not affect your care.
✦Have a visit survey?Open the Brightly survey link in your follow-up text. Most people finish in about 90 seconds.
Mobile firstPlain languageYou choose contact permission
brightlyPrivate survey
A quick check-in
Did your care begin within the timeframe you reasonably expected?
Yes No
✓Your care comes firstCritical feedback is welcome.
Two clear privacy choicesChoose the channel that feels right.
We use precise language so you always know what information is connected to your feedback.
01
From your follow-up text
Private post-visit survey
Your survey link opens a protected response session so our limited Patient Experience Team can spot patterns. A reusable Dental Intelligence link does not include your identity or exact appointment.
- Your provider sees combined results, not your individual answers.
- You choose the care provider you saw before provider-specific questions appear.
- If you want a reply, you can add contact details separately after submitting.
02
No visit link needed
Anonymous speak-up channel
Share something you did not feel safe or comfortable saying directly to the office—without entering your name, patient ID, or contact details.
- No login, name, or patient ID is required.
- Optional contact information is kept separate from your report.
- Best for safety, trust, boundaries, discrimination, or retaliation concerns.
Open anonymous channel →The Brightly promise
Feedback is for learning, not defending.
A centralized experience team reviews feedback with care, looks for repeated system issues, and follows up only when permission is given. Your clinical care should never depend on what you share.
